Frequently Asked Questions
Standard orders are typically processed within 2-4 business days. Please email us if you have any questions about your order.
Yes ! Just select the “Pick up” option at checkout. Orders are usually ready for pick-up within 24h at our Petite Italie flagship store, located at 6525 St-Laurent in Montreal.
Online orders: Unused and unopened orders may be returned within 30 days of delivery for a refund. Once we receive the returned item(s) the charges will be credited to you (please note that shipping costs are non-refundable). Used, opened, and final sale items cannot be returned. This does not apply for custom orders. Don’t forget to include your receipt, as no refund can be completed without it :)
In store orders: Unused and unopened products may be returned with receipt within 30 days of purchase for an exchange or refund. We do not accept Baltic Club products bought from other stores.
We currently ship all Canada & US orders with Canada Post from our shipping and fulfillment studio in Montreal, QC. International orders will ship with FedEx or Canada Post. Please note that Baltic Club is not responsible for any customs duty fees incurred on international shipments.
Of course! We’re thrilled to have international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart, you’ll be able to select your country and view the options available to you. Please check with your local customs office about any rules and regulations that may apply to you.
At this time we are accepting Visa, Mastercard, American Express, Discover, checks and direct bank transfers. If you are wondering about a different billing method, please feel free to contact us. Payments are processed by Stripe.
We are not required to collect sales tax on any order international order. For all Canadian orders, a provincial and federal tax will apply.
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